FAQ
Where is my order?
Deliveries in Nigeria
All orders are dispatched by DHL and are sent via their package post service. We provide tracking numbers for these orders.
Please allow up to 2 – 5 working days for delivery once you have received your dispatch confirmation email. If the order has still not arrived after this time please contact our customer service team who will be very happy to help.
International Deliveries
All our non-Nigerian orders under 2kg are sent via Air Mail. We do provide tracking numbers for these orders. Anything over 2kg is sent via Courier Service or one of their partners, we will be able to provide tracking numbers for these orders on request.
Please note that your are responsible for customs fee that may be levied by your receiving country.
Please allow 14 working days for delivery once you have received your dispatch confirmation email. If the order has still not arrived after this time please contact our customer service team who will be very happy to help.
You can contact us using the Ask A Question Tab above and one of our team will be very happy to help you.
Returns
Returns Policy
All orders are made-to-measure just for you. We will ensure your outfit is made to your specification, however in the rare chance you are not satisfied, please let us know and we will rectify it.
We do not offer refunds. If there is an issue with fabric or fit, please notify us within 10 days of receiving your order.
All returned items (at the sole discretion of Deji & Kola) must be with a receipt or delivery note, in unworn condition with tags and have not been amended or altered in any way. Items that do not meet the conditions will not be accepted.
Payment Methods and Vouchers
Payment methods
We are happy to accept all major Credit and Debit Cards for purchases made online – Visa, Mastercard and American Express.
All online payments and transactions are secure.
Voucher Codes
Voucher codes are issued and can be used as part of they payment of an order. All vouchers issued have a time validity period and the vouchers are only valid for use for only the duration of it validity. Vouchers that has elapsed their validity will not be accepted as part of the payment of an order. We retain the right to cancel any voucher code at anytime before the end of its validity